Last Updated: 25-04-2025

Thank you for shopping at EmbroiderySoftwares. Please read our Refund and Returns Policy carefully before making a purchase.

1. Digital Products Only

All products sold on our website are 100% digital downloads.
We do not sell or ship any physical items.

Once your purchase is completed, you will receive instant access to your product via the thank you page and/or email.

2. No Returns

Due to the nature of digital products, returns are not accepted once the product has been delivered.

3. Refund Policy

All sales are considered final and non-refundable after successful delivery.

However, a refund may be considered only in the following cases:

  • You did not receive your product after purchase
  • The product is defective or not working as described
  • There is a duplicate or accidental charge

In such situations, please contact our support team, and we will review your request.

4. Support & Issue Resolution

Before requesting a refund, we strongly encourage you to contact our support team.

We are committed to helping you:

  • Install and activate your software
  • Resolve technical issues
  • Ensure the product works correctly on your system

Most issues can be resolved quickly with our assistance.

5. Eligibility for Refund Requests

To be eligible for a refund review:

  • You must contact us within 7 days of your purchase
  • You must provide proof of purchase (order number or receipt)
  • You must clearly describe the issue you are facing

6. Processing Refunds

If your refund request is approved:

  • The refund will be processed to your original payment method
  • Processing time may vary depending on your payment provider (Stripe or PayPal)

7. Chargebacks

We encourage customers to contact us before initiating a chargeback.

Filing a chargeback without contacting support may result in:

  • Suspension of access to our products
  • Restriction from future purchases

8. Contact Us

If you have any questions about this policy or need assistance, please contact us:

📧 Support@embroiderysoftwares.com

📍 Address:
200 Crossing Blvd, Bridgewater, New Jersey 08807, USA